Cancellation Policy

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We operate a 48-hour cancellation policy.

If you can no longer make your in-person or online appointment, please provide at least 48 hours notice from the time of your appointment by contacting us via email (info@zenithosteopathywellness.co.uk)

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Missed appointments and late cancellations (under  48 hours notice) are chargeable. 

Missed appointment: full appointment fee will be charged

Late Cancellation fee: £30

 

We kindly ask all clients to respect this policy so we can continue to provide a high-quality service, allow others waiting for a session & respect other therapists and clients.

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For in-person appointments

If you are late arriving for your appointment, the time for the consultation will be reduced accordingly. There will be no corresponding reduction or refund in the fee. Note that late arrivals more than 20 minutes after the allotted clinic time may be treated as non-attendance.

We reserve the right to refuse requests for refunds if within 24 hours of the appointment or after the appointment has taken place.